Refund policy
Refunds / Exchanges
Only unworn merchandise maybe be exchanged. We DO NOT OFFER REFUNDS.
All exchanges must take place within 30 days from date of receipt.
When purchasing from this shop you are responsible for shipping fees & customs fees. If a package is Returned To Sender only then will the buyer be refunded for the undamaged item in full minus the shipping cost.
• Made to order & customized items ship within approx. 3 -7 weeks
• All ready made items ship in approx. 3-7 days
If you need something by a specific date, please message us and we will try our best to accommodate.
Contact: CosmicSole@gmail.com
787-823-1891
We ship only USPS first class mail or Priority Mail depending on the item. - USA typically takes 2-5 days, international shipping may take up to 8 weeks at this point due to the current circumstances.
Several types of goods are exempt from being exchanged (perishable goods) such as:
Sage, Smudging devices, Palo Santos, Soaps, Crystals, Crystal Kits, flowers, or Items on Sale, cannot be exchanged.
Additional non-returnable items :
- Gift cards
- Downloadable software products
- Some health and personal care items.
Sale Items :
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
Shipping
To return your product, you should mail your product back to the address on the package.
You will be responsible for paying for your own shipping costs for returning your item (s). Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
HEALING DISCLAIMER